Privacy and Protection of Personal Information
Policies and Procedures

Protecting the privacy and confidentiality of personal information is an important aspect of the way Lakelands Family Health Team (LFHT) conducts its operations. As part of our mission to provide compassionate and respectful care by following best practice guidelines, we are committed to promoting patient privacy and protecting the confidentiality of health information that we hold. Collecting, using, and disclosing personal information in an appropriate, responsible, and ethical manner is fundamental to LFHT’s daily operations. Each staff member of LFHT must be aware of and abide by our organization’s practices and procedures when handling personal information.

The purpose of this policy is to outline LFHT requirements and principles for managing the collection, use, and disclosure of personal information and personal health information by employees and team members of LFHT; as well as outline protocols for managing patient requests, complaints and privacy breaches.

Why We Collect Personal Health Information
We collect personal health information for purposes related to:Northbrook_Lakelands_sign
• Providing direct patient care
• Communicating with other health care providers who also provide services to our patients
• Administration and management of our programs and services
• Patient billing
• Administration and management of the health care system
• Research (with research ethics board approval)
• Teaching
• Statistical reporting
• Meeting legal obligations and as otherwise permitted or required by law.

When personal health information that has been collected is to be used for a purpose not previously
identified, the new purpose will be identified prior to use. Unless the new purpose is permitted or
required by law, consent will be required before the information can be used for that purpose.

We require consent in order to collect, use, or disclose personal health information. However,
there are some cases where we may collect, use or disclose person health information without
consent aspermitted or required by law.

© Lakelands Family Health Team 2021